When we landed in Ahmedabad, a driver picked us up and he drove us around Gujarat everyday, from city to city. His name is Bensi Lal. None of us know if that's his first name, or if Lal is his sir name. After a few days, I noticed by dad added Bhai. It literally means brother, but is a familiar sign of respect as well. I bet not many other people, besides his actual family, calls him Bensi Bhai.
He put up with us for five days over seven cities. Nice guy. He only spoke Gujarati, so we couldn't really talk to him much, but he and my dad chatted a little bit throughout the various long drives.
He dropped us off at the hotel in Ahmedabad on the first day, and we asked my Dad where he was going to sleep. He said his fees to the car company included a room for him, and that was the end of it. On the second night, we had a dinner party in Rajkot, and Dad invited him to join the family and eat with us. He never showed.
As we were walking to our cousins' house that night, we noticed his van in front of the hotel, and he was in it. Dad stopped over to talk to him for a minute, and we learned two things.
1. He tried to go into the party three times, but was turned away by the hotel staff. Dad even told the front desk he was invited, but that didn't seem to stop them.
2. He sleeps in the van, and like every other nightmare he intended to do that in Rajkot.
What the hell did the fee Dad pay for get used for then?
That's all the information he gave Dad, and he didn't push. But Swati, Nina, Jeff and I were careful to get everything out of the car after that, so he had as much room as possible to stretch out.
Sunday was a super long, extremely difficult day. We spent over 15 hours in the car driving through the dessert back to civilization. We stopped really late, at like 9pm to eat dinner. He had us wait because there was a water park, and he knew that it would be clean, with reasonable western toilets, and bottled water - we clearly appreciated that.
Dad asked him to sit and eat with us, all throughout the trip, but he declined. For whatever reason, maybe he finally felt comfortable, or maybe he was worried that my dad would be offended - or maybe it was something else - but he finally joined us for dinner.
We wanted to know about him, so we asked my dad to translate. Nina asked "can you tell us about yourself?" We asked a lot of follow up questions, and through the conversation, we learned his story. I feel quite certain no one has ever really asked him before; if anyone had. It certainly wasnt a foursome of spoiled Americans. I'm also certain his story shocked all four of us.
We don't know how old Bensi Bhai is, but I'd guess he is in his early forties. He has been driving for approximately 20 years, and obviously drives for the car company we hired. He lives in Ahmedabad, Gujarat; his family, a wife and four children, lives in an entirely different state called Rajasthan. That's at least 450 miles away. 450. But Gujarat is a richer state, and he makes 20% more working and driving here. He sends all of his money home
He sleeps in his car because most hotels don't have a place for drivers. Some of the hotels do, but even then he won't stay in the driver rooms. There are big community rooms that are not only inconsistently cleaned, bu at downright filthy. Showers, toilets, linens, towels. All community property. Some accommodation fee, right? And I thought strangers touching my neck tattoo was bad. Imagine living your life with community hygiene.
Well, Bensi Bhai can't. So he doesn't. When he gets a decent place, he showers. He keeps clean sheets in his car, and does the best he can. He carries his own towels, and water. When he's local to Ahmedabad, he sleeps in a garage.
And his family 450 miles away? He takes 5 days off every 3 months to go home. Unpaid. If you didn't have a chance to do that math yet, that means he sees his wife and children for a total of 12 days. A year.
He works pretty much around the clock and makes 6,000 rupees a month. That is 117 dollars. To be fair, 6,000 rupees goes a lot further in India than 117 bucks does in the states, but he's not raking it in. Although Dad was charged by the mile, and then for the extra time we needed, on the fly, Bensi Bhai gets paid the same amount no matter what. So at the end of our time in Gujarat, we owed the company 2,000 rupees. It's just profit for them; he won't get a cent. If he moved home to his family and drove in Rajasthan, he would still work around the clock. It's unlikely anything would change so that he could see his family anymore. Not really, anyway, and so making 5,000 rupees doesn't seem like its much worth it.
He believes he could start his own business for the equivalent of about $30,000. We asked him what he would do differently if it was his business, and he said that most importantly he would pay overtime to his drivers. It's not because he knows what it's like to drive around the clock for little money. Instead, he feels that when a company provides appropriately for its people, they will work harder, with loyalty and dedication. Customers will feel more satisfied, and the company will get more business. I agree with his philosophy wholeheartedly; this guy needs to teach a seminar at fortune 500 companies. I know some people; maybe he could get 30,000 for telling people how the hell to manage.
Of course, it would be pretty difficult for him to realistically save up enough money to make any that happen. And so, it remains a far away dream for him.
I tell this story not just because this is a person's real life, but because it strikes me as a realty for people in India. The middle class is growing richer, affording drivers, owning businesses, etc. The working class, however, is abused, taken for granted; they learn to live with it though, because lets face it - this life is better than their parents', in a very real, financial way. And, I don't think a guy who drove a car for a company 20 years ago, maybe even 10, would have any thoughts about how to run their business differently. Perhaps he wouldn't even think about owning his own at all.
I'm positive that Bensi Bhai is in the minority, but if he is out there, there are more. Hidden gems, with stories that seem ordinary, even though he couldn't be ordinary if he tried.
This story has a lot of other pieces of Indian tradition and culture wrapped up in it, some very subtle, and some very blatantly obvious. The punch line is this: working class people are less equal, in a very real, socially acceptable way. It doesn't occur to a hotel staff that anyone would invite a driver to a dinner party, so they send him away. Worse, no one on that hotel staff cares enough to find a decent towel or toilet to give a driver. And, it doesn't occur to a driver that people want to talk to him, sit with him, eat with him. We asked him every single day, and I know that he was incredibly thankful. And yet, he wouldn't sit with us any other day, though he often ate in the same places as us. He was gracious, but uncomfortable. But if people don't keep pushing, it won't ever change, because it doesn't occur to anyone to be offended. At least in the US, we can find people who have the common decency to be appalled.